Privacy Policy
This policy explains how Pottery Barn handles information submitted through contact forms, product inquiries, and gift-planning requests on this website.
Information we collect
We may collect your name, email address, phone number, product interest, occasion details, timing needs, and any message you choose to submit through our forms.
Some requests may also include room preferences, color direction, recipient notes, budget tiers, quantity ranges, or packaging expectations. Please avoid submitting sensitive personal information that is not needed for a gift or product inquiry.
How we use information
Submitted information is used to answer questions, prepare gift category recommendations, understand room or occasion requirements, and improve the clarity of our website content.
For example, if a visitor asks about a housewarming assortment, we may use the submitted details to suggest decor anchors, fragrance options, or glass gifts that fit the described room. If a visitor asks about a registry or seasonal display, we may use the message to organize a clearer follow-up conversation.
Sharing
We do not sell personal information. Information may be shared only with service providers or partners when necessary to respond to a request, maintain the website, or comply with applicable legal obligations.
Any service provider involved in website maintenance, email delivery, or inquiry handling is expected to use information only for the purpose of supporting those services. We do not authorize unrelated marketing resale of submitted contact details.
Retention
Inquiry records may be retained for reasonable business purposes, including follow-up support, quality review, and reference for ongoing gift-planning conversations.
Retention periods may vary depending on the nature of the inquiry, whether the conversation remains active, and whether legal or operational requirements apply. We aim to keep information only as long as it remains useful for the purpose described.
Your choices
You may request updates or removal of your contact information by reaching us through the contact page. We will review the request and respond according to applicable requirements.